Sales & Systems Saturday: Serving Beyond the Sale
The biggest mistake most people make when selling products is that their service ends when the check clears the bank or the product is delivered. They don't follow up with their buyer to see how things went. They don't ask if they need anything else or if there is anything they can improve. And, because of this, they lose out on bigger sales that could have been made with a little follow-up. Service Makes a Difference In 2015, I was working for a custom card printing company. They had corporations that would literally spend thousands on orders for cards that they were going to send out to their customers. When I first started working at the company, it was a little slow in the mornings. Things would heat up, though, by the end of the day. I spent each morning going through my accounts, checking to see which had shipped and which had delivered. When customer orders were delivered, I would send them a brief email asking them how the product turned out. Was it to their satisfact...